The official sales contract, presented as an example below, will be sent to your e-mail address by filling in the relevant fields during your purchase.
DİSTANCE SALES CONTRACT
1. PARTİES
1.1. SELLER
Title: CADDEYILDIZ MOBİLYA A.Ş.
Address: 15 Temmuz, Bahar Cad. No:45, Basın Ekspres - Oasis Cadde Avm Güneşli / İstanbul
Customer Service Phone: 444 21 05
Whatsapp: 533 063 94 14
Commercial Registry: 0195081200100001
1.2 BUYER:
Name/Surname/Title: [[sozlesme.Alici_AdSoyad]]
To Address: [[sozlesme.Teslimat_Adres]]
Phone:[[sozlesme.Teslimat_TelefonGsm]]
Email: [[sozlesme.Alici_Email]]
Date: [[sozlesme.TarihSaat]]
2- SUBJECT&ABOUT
The subject of this contract is the ‘’Consumer Protection Law’’ No. 6502 ("Law No. 6502"), which relates to the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER ordered electronically from the website Determining the mutual rights and obligations of the SELLER [[sozlesme.SiteDomain]] and the Parties in accordance with the provisions of the Distance Contracts Regulation.
3- CONTRACT ABOUT PRODUCT
3.1- The type and type of the products, quantity, brand/model, color, sales price including taxes (as unit x unit price) are as stated below.
[[sozlesme.Siparis_Urunler]]
3.2- Pay Type : [[sozlesme.Odeme_Tipi]]
4. PAY TYPE
4.1. PAY WİTH CREDİT CARD
a) When the BUYER chooses the credit card payment method, he will enter his credit card information on the relevant page before completing his shopping on the (INTERNET) site.
b) The BUYER can choose any of the installment options, as appropriate, or make the payment with a single payment option.
c) The BUYER's bank may organize campaigns and apply a higher number of installments than the selected installment number and offer services such as installment postponement. Such campaigns are at the initiative of the BUYER's bank and if the SELLER is informed, information about the campaigns is provided on the (INTERNET) website.
d) If the BUYER chooses one of the installment options, the order total will be divided by the number of installments starting from the credit card statement date and will be reflected on the credit card statement by the BUYER's bank. The bank may not distribute the installment amounts evenly across months, taking into account fractional differences. It is at the discretion of the BUYER's bank to create a detailed payment plan.
e) On the other hand, since forward sales are made only with bank credit cards, the BUYER will confirm the relevant interest rates and information regarding the default interest from his bank in accordance with the provisions of the current legislation. The credit card agreement between the bank and the BUYER will not contain provisions regarding interest and default interest. accepts, declares and undertakes that it will be implemented within the scope of.
f) In case of default in the transactions made by the BUYER with a credit card, the BUYER will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In case of default due to the BUYER's debt, the BUYER accepts and undertakes to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.
g) The BUYER will be responsible for the accuracy of the card information provided during the credit card payment method.
h) In payments made using the credit card payment method option, if the card is used unlawfully by someone other than the holder, action will be taken in accordance with the provisions of the Bank Cards and Credit Cards Law and the Bank Cards Regulation, Credit cards.
4.2. PAY WİTH TRANSFER/EFT TO BANK ACCOUNT
a) When the BUYER chooses to pay by money order/EFT, the SELLER's bank IBAN information will be shared with the BUYER via the Website.
b) After the BUYER makes the payment by money order/EFT, the order will be confirmed after the payment reaches the SELLER's bank account. BUYER must write the order number in the description section of the transfer transaction.
4.3. PAYMENT WITH VOICE RESPONSE SYSTEM
a) For purchases made by phone, the BUYER will be directed to the voice response system for payment and will enter the requested credit card information to make the payment.
b) When the BUYER makes the payment via voice response system, will be informed.
5- Delivery Type and Address
Person to be Delivered : [[sozlesme.Alici_AdSoyad]]
Contact Information of the Person to be Delivered : [[sozlesme.Teslimat_TelefonGsm]]
Delivery Address : [[sozlesme.Teslimat_Adres]]
Invoice Address : [[sozlesme.Fatura_Adres]]
a)The product is delivered to the delivery address specified by the BUYER or to the person/organization at the address specified by the BUYER, packaged and intact.
b)This period may be extended in cases that occur without any fault of the SELLER and cannot be prevented with reasonable measures, such as war, natural disaster, riot, strike, lockout, flood, fire, earthquake.
c)Even if the BUYER is not present at the address at the time of delivery, the SELLER will be deemed to have fulfilled its obligation fully and completely. Therefore, the SELLER is not responsible for any damages and expenses arising from the BUYER's late receipt of the product and/or not receiving it at all.
d)If the PRODUCT is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
e)Delivery to the islands is not possible.
5.1. DELIVERY BY TRANSPORTATION COMPANY
a) When the products to be sent by transportation are ready for shipment, our customer services contact the BUYER to determine the appropriate week for delivery. The final delivery date is planned on a day determined by the SELLER within the 7-day interval selected by the BUYER. a) The BUYER is contacted via SMS or call 1-3 days before the planned delivery date and the BUYER's approval is obtained. Since delivery plans are automatically prepared by the system, no changes are made except in special cases.
b) On the day of delivery, you will be called and informed during the day before arriving for delivery. In cases where the BUYER has a special situation or no one is present at the specified address and the delivery cannot be made, the second delivery will be rescheduled for at least 7 days later and the SELLER may request an extra shipping fee for the new shipping organization.
c) For transportation deliveries that include installation, installation is done on the same day as delivery. The installation is not set for a different day.
d) If a problem is noticed during delivery, the problem must be stated by the BUYER in the delivery form to be provided by the delivery team.
e) If it is necessary to hire an elevator in cases such as there is no freight elevator in the building and the product does not fit inside the building, the responsibility belongs to the BUYER.
f) For shipments made by the transportation company, the delivery fee to all city centers and nearby districts belongs to the SELLER. Intermediate transportation fee for districts far from city centers will be paid by the BUYER.
g) For international deliveries; Delivery is made to the door of the building. Since transportation is carried out by truck, if the truck cannot approach the door of the building, delivery is made to the nearest point where the vehicle can approach.
5.2. DELIVERY BY CARGO
a) When your products to be sent by Horoz Logistics are shipped, the cargo tracking number will be shared via SMS and e-mail.
b) Upon our agreement with Horoz Logistics, your products are transported to your apartment free of charge. No extra fee can be charged for transportation to the floor.
c) The BUYER is responsible for immediately checking the delivery of the product and, if a problem is detected in the product caused by the cargo, not to accept the product or to file a report with the cargo company official. Otherwise, the SELLER will not accept responsibility.
d) In remote locations in the village, town or city where the cargo cannot be delivered, your cargo is heated to the nearest central store and the BUYER is informed to receive it from there. The BUYER must receive the cargo within the specified time.
6. INSTALLATION SERVICE
a) In deliveries made with Horoz Logistics, installation will be carried out by our installation teams within 3 days at the latest after the BUYER notifies the SELLER that has received the products.
b) On the installation day, you will be called and informed the day before you arrive for the installation.
c) In deliveries made with the transportation company, assembly teams are sent along with the transportation and the assembly of the products is carried out on the same day as the delivery.
d) For products whose installation belongs to the customer, the installation process belongs to the BUYER unless additional installation service is purchased.
e) Since service plans are prepared automatically by the system, no changes are made except for special cases.
f) In case of returning installed products, it is the BUYER's responsibility to disassemble the product again.
7. ORDER CANCELLATION
BUYER may request free cancellation or exchange within 3 days from the order date for products that have not yet been delivered. For cancellation requests after the 3rd day, the Right of Withdrawal, PRODUCT RETURN AND EXCHANGE conditions apply.
8. RIGHT OF WITHDRAWAL, PRODUCT RETURN AND EXCHANGE
a) For STANDARD PRODUCTS, the BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date without giving any reason and without paying any penalty.
a-1) Consumer right of withdrawal period starts on the day the BUYER receives the PRODUCT in contracts regarding the delivery of goods. However, the BUYER may also exercise his right of withdrawal within the period from the establishment of the contract to the delivery of the PRODUCT.
a-2) In determining the period of right of withdrawal; For goods subject to a single order and delivered separately, the day the consumer or a third party designated by the consumer receives the last good, and for goods consisting of more than one piece, the day the BUYER receives the last piece is considered the delivery day.
a-3) You can submit your withdrawal request before the right of withdrawal expires by sending an e-mail to info@caddeyildiz.com or by calling our call center at 444 21 05.
a-4) After the expiration of the BUYER's right of withdrawal, no arbitrary refunds can be taken for STANDARD PRODUCTS.
b) BUYER, in CUSTOMIZED PRODUCTS (in line with the customer's wishes or personal needs; products that are not purchased as a ready-made product but are produced on special order by specifying their qualities and dimensions; products that are personalized by making changes or additions such as color, fabric, size, etc.). The right of withdrawal cannot be exercised (products).
c) In case of requests for return of the products, the transported products will be returned by our own delivery team, and if the products are delivered by cargo, the product returns must be made by the BUYER by cargo.
d) Returns must be made with the original box or packaging.
e) Returns of products whose original box/packaging is damaged, damaged, incomplete, have lost their resaleability, and cannot be purchased by another customer are not accepted.
f) Returns are not accepted for disassembled products after assembly.
9. WARRANTY SCOPE AND AFTER-SALES SERVICES
a) The PRODUCT sell is under CADDEYILDIZ MOBİLYA warranty for 2 years.
b) If a defect is noticed in the PRODUCT, the SELLER undertakes to fix the problem within 30 days. Any defects that may occur during delivery must be reported to the SELLER at the time of delivery.
c) Situations arising from the BUYER's usage error are outside the scope of warranty.
10. PAYMENT REFUND AND PROCEDURE
a) The payment process regarding ORDER CANCELLATION is initiated within 7 business days following the BUYER sending the request.
b) The refund payment process for the PRODUCT return is initiated within 7 business days following the receipt of the PRODUCT by the SELLER.
10.1. REFUND IF PAYMENT BY CREDIT CARD
a) Depending on how many installments the BUYER purchased the product in, the Bank repays the BUYER in installments. The refund to be made by the bank to the BUYER is between the BANK and the BUYER and the SELLER has no responsibility in this regard.
b) After the SELLER pays the entire price of the product to the bank in one lump sum, in case the installment expenditures made through the bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the holder party accounts by the Bank in installments in order to prevent the parties involved in the matter from being victimized. If the installment amounts paid by the BUYER until the cancellation of the sale do not coincide with the refund date and the account cut-off dates of the card, 1 (one) refund will be reflected on the card every month and the BUYER will continue to pay the installments paid before the refund for an additional month equal to the number of installments paid before the refund, after the installments of the sale are completed. will be deducted from its receivables and existing debts.
c) In case of returning goods and services purchased by card, the SELLER cannot pay the BUYER in cash, in accordance with the contract made with the Bank. Refunds of payments made by credit card are made to the same credit card.
10.2. REFUND FOR PAYMENT BY MONEY ORDER/EFT
a) By requesting bank account information from the BUYER, it is made via Money Order or EFT to the account specified by the BUYER (the account must be in the name of the person at the billing address or in the name of the user member).
11. GENERAL PROVISIONS
a) The BUYER declares that has read the preliminary information regarding the product subject to the contract on the website www.caddeyildizfurniture.com and has given the necessary confirmation electronically.
b)Prices may undergo instant changes depending on market conditions or possible campaigns. CaddeYıldız Mobilya reserves the right to change product prices and/or change campaign conditions and end date at any time and without prior notice.
c)SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
d)For the delivery of the product subject to the contract, the price of this contract must be paid by the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
e)After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, provided that the product has been delivered to the BUYER. It must be sent to the SELLER.
f)If the products, whether or not sold with a warranty certificate, are defective or malfunction or break down within the scope and conditions of the warranty, the products in question can be sent to the SELLER for the necessary repair to be carried out by the authorized service.
g)If the BUYER does not pay the price of the product ordered or if the sales price cannot be collected due to not having the required amount in his credit card account, the product sale will not take place. BUYER accepts, declares and undertakes that the time for processing the order is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the payment is made, and if this collection cannot be made, the SELLER will not be obliged to offer any product.
h)SELLER is not responsible for price and content errors arising from typographical and system errors that may occur on the website.
12. DISPUTE AND COMPETENT COURT
a) In disputes arising from this contract, the Consumer Problems Arbitration Committee or Consumer Court is authorized in the place where your residence is located or where the consumer is directly responsible for the monetary increases recorded by the Ministry of Customs and Trade.
13. EVIDENCE CONTRACT
a) SELLER records (including records on magnetic media such as computer voice recordings) constitute conclusive evidence in resolving any disputes that may arise from this Agreement and/or its implementation.
14. ENFORCEMENT
a) After this Agreement is accepted and approved and the payment for the order placed on the ssite is made, the BUYER will be deemed to have accepted all the terms of this Agreement and this Agreement will come into force.
b)BUYER, SELLER's name, title, full address, telephone and other access information. The basic features of the service subject to the contract, the sales price including taxes, the payment method, all preliminary information regarding the service subject to sale and the use of the right of "withdrawal" and how to exercise this right are understood by the official authorities. They declare that they have been informed by the SELLER on the internet and in accordance with Law No. 6502, to whom they can convey their complaints and objections, and all their rights and obligations brought by the contract, and that they have accurate and complete information about them and that they have confirmed this preliminary information electronically. Customers accepts, declares and undertakes that who placed an order, subsequently placed the order, accepted the terms of the Agreement and became a party and that no objections.
SELLER
Title: CADDEYILDIZ MOBİLYA A.Ş.
Address: 15 Temmuz, Bahar Cad. No:45, Basın Ekspres - Oasis Cadde Avm Güneşli / İstanbul
Customer Services Phone: 444 21 05
Whatsapp: 533 063 94 14
ZIP Number: 0195081200100001
[[sozlesme.TarihSaat]]
[[sozlesme.SiteDomain]]
